Terms and Conditions
GENERAL TERMS AND CONDITIONS OF SERVICE
Last updated: September 8, 2026
1. SERVICE PROVIDER IDENTIFICATION
Name: AFR Engine
Registered address: Calle Ajedrea, 13, Naves 18-19, Polígono Industrial Empresarium, 50720 Cartuja Baja, Zaragoza, Spain
Phone: +34 644 09 12 47
Email: contacto@afrengine.es
Website: www.afrengine.es
2. PURPOSE AND SCOPE
These General Terms and Conditions (the "Terms") govern the provision of the file service (ECU/TCU remapping) by AFR Engine ("AFR Engine," "we," "us") through its private-area platform, as well as service requests made via WhatsApp, email, or phone.
These Terms apply to all transactions with customers located in Spain, Portugal, and the European Union.
Making a service request implies express and full acceptance of these Terms. AFR Engine reserves the right to modify these Terms at any time; the version in force at the time each request is made will apply.
3. SERVICE OFFERED
3.1. Remapping files
Optimized ECU/TCU remapping files (Stage 1, Stage 2, ECO, DPF, AdBlue, EGR valve, fault code deletion, TCU, and others), delivered through the file service platform. These files are generated individually for each vehicle and ECU.
3.2. Complementary professional services
Technical advice and remote support.
4. CAPACITY TO CONTRACT
To contract services with AFR Engine, users must be over 18 years of age and have the legal capacity to enter into a contract. By making a request, the user represents that they meet these requirements.
5. CONTRACTING PROCESS
5.1. File service (private area)
Using the file service requires prior registration on the private-area platform. The customer tops up a prepaid balance on their account, and when requesting a remapping file, the corresponding price is automatically deducted from that balance. Each file request constitutes an individual contract. The file is delivered through the platform once processed by the technical team.
5.2. Manual requests
AFR Engine also accepts service requests via WhatsApp, email, or phone. In these cases, the contract is formed when both parties agree on the terms of the request (service, price, conditions) and the customer makes payment. Confirmation is sent by email.
6. PRICES AND TAXES
All prices published on the file service platform include applicable VAT under current Spanish law (if applicable).
Prices may change without prior notice, but the price in force at the time it is deducted from the customer's balance will always apply.
For business customers or intra-EU companies with a valid VAT number, the reverse charge mechanism may apply in accordance with EU VAT regulations.
7. PAYMENT METHODS
AFR Engine offers the following payment methods to top up your account balance: PayPal, Revolut, and bank transfer.
A top-up will not be considered confirmed until AFR Engine receives effective confirmation of payment. In the case of bank transfer, the balance will be credited to the account once receipt of funds has been verified.
8. FILE DELIVERY
Remapping files are delivered through the file service platform once processed by the technical team 24/7. The usual delivery time ranges for custom tuning takes from minutes to a few hours within business hours (Monday to Friday, 9:00 a.m. to 3:00 p.m. for appointments and phone support, and Monday to Sunday, 9:00 a.m. to 10:00 p.m. for online/WhatsApp file support). Weekends and public holidays: check availability. Requests made outside these hours will be processed during the next available service window.
9. ACCOUNT BALANCE AND FILE SERVICE POLICY
The file service operates on a prepaid balance system. The customer tops up their account balance through the platform, and the price of each requested remapping file is automatically deducted from that balance at the time of the request. The balance does not expire and cannot be transferred to other account holders or used toward the purchase of tools. The price of each service is shown on the platform and may vary depending on the file type, vehicle, and complexity of the job.
Because this is digital content, by requesting that a file be processed the customer gives express consent for immediate performance of the service to begin and acknowledges that, as a result, they lose their right of withdrawal once the file has been processed and delivered, in accordance with applicable consumer regulations on digital content.
In addition to the above, the following specific conditions apply:
9.1. As this is a digital software sale, ALL balance top-ups are NON-refundable. Balance cannot be transferred to other account holders or used toward the purchase of tools.
9.2. If there is an issue with a file that we are unable to resolve, the corresponding amount will be credited back to the account balance.
9.3. Jobs that need to be redone because the vehicle has gone back to the main dealer and the installed map has been removed will require a new file request, with the corresponding balance deduction.
9.4. All file requests processed by an engineer will be deducted from the balance once the file has been processed and sent back.
9.5. If an incorrect file is uploaded, or a solution is not selected, and the file has already been processed by an engineer, the balance will be charged again to process the file correctly.
9.6. It is the customer's responsibility to ensure the correct file is uploaded and the correct options are selected. If not, the balance will be charged again to produce the correct file.
9.7. Requests for solutions not indicated at the time of upload will be processed with no right to a refund of the deducted balance. If you are unsure whether a solution is available, please open a support ticket beforehand to confirm.
9.8. If you upload files from clone tools and your tool cannot write the resulting file, or the ECU is damaged as a result, AFR Engine will not be liable and the deducted balance will not be refunded. We do not offer support for failures caused by cloned tools.
9.9. NO balance will be refunded for tool failures. Please contact your tool supplier's support team to resolve the issue.
9.10. All files supplied are designed to be safe for your engine; however, AFR Engine takes no responsibility for any damage caused to the engine. All files are programmed at your own risk. It is essential to carry out a full check of all engine parameters before tuning.
9.11. If a file is causing issues, data logs must be provided before any amount is credited back to the account balance. Make sure you have suitable data-logging equipment before undertaking any tuning.
9.12. Please read the Tuner Comments before downloading the file. No balance refunds will be given for failing to read these comments.
9.13. No balance will be refunded outside the 21-day warranty window. Issues first reported more than a month later are not practical for us or the end customer to resolve.
9.14. Balance will not be refunded because your tool cannot write the file, or because you have changed your mind.
9.15. Balance will not be refunded for a job where no revisions have taken place. Files sometimes need tweaking to get the best results. Requesting a refund after flashing, without any tests or revisions, will be denied.
9.16. Balance is only refunded for files proven to be defective.
9.17. For jobs involving the deletion of DTCs or vehicle components, no balance will be refunded for failure to complete the job due to the installer not having the correct tools (for example, if the installer cannot locate a specific DTC or cannot perform the corresponding reset).
10. INTELLECTUAL PROPERTY
Remapping files delivered through the file service are the intellectual property of AFR Engine. The customer acquires a non-exclusive license to use the file solely on the vehicle and ECU specified in the request. Resale, distribution, copying, reverse engineering, or transfer of delivered files to third parties without AFR Engine's prior written consent is prohibited.
Sharing software or files openly online, on forums, or on social media is also prohibited. Any user found doing so will have their account instantly deactivated and will lose their entire remaining balance, with no refund.
All content on the website and platform (text, images, logos, designs, software) is owned by AFR Engine or its licensors and is protected under Spanish and international intellectual and industrial property law.
11. WARRANTIES
Remapping files are backed by AFR Engine's technical support commitment, as set out in clause 9 above: if a delivered file does not work correctly or shows demonstrable errors, the technical team will review and correct it at no additional cost within the 21-day warranty window.
12. USER CONDUCT
AFR Engine will not tolerate abusive, offensive, threatening, or insulting behaviour toward its staff. Any user who engages in such behaviour through support tickets, email, chat, WhatsApp, or any other communication channel may have their account permanently deactivated without prior notice. Any remaining balance will be forfeited and no refund will be given.
13. LIMITATION OF LIABILITY
AFR Engine will not be liable for damages arising from improper use of the files supplied, incorrect installation, or the application of remapping files to vehicles other than those specified in the request.
ECU remapping may affect the vehicle manufacturer's warranty and, in certain cases, may require type approval under applicable regulations. The customer is responsible for verifying the legality and consequences of the modifications made to their vehicle.
AFR Engine does not guarantee specific results in terms of power, fuel consumption, or performance, as these depend on the vehicle's mechanical condition, the fuel used, driving conditions, and other external factors.
AFR Engine will not be liable for damage to the ECU or vehicle resulting from the use of clone tools, or for failures of the customer's own programming tools, as set out in clause 9.
14. PERSONAL DATA PROTECTION
The processing of users' personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection law. Full information on the processing of personal data, its purpose, legal basis, user rights, and retention periods is available in our Privacy Policy.
15. COMMUNICATIONS
The customer agrees that communications relating to requests, confirmations, invoices, and issues will be carried out electronically (email, WhatsApp, file service platform). For marketing and promotional communications, the customer may grant or withdraw consent at any time by contacting us.
16. AMENDMENTS TO THESE TERMS
AFR Engine reserves the right to amend these Terms at any time. Amendments will be published on this same page and will apply to requests made after publication. Requests already confirmed prior to an amendment will be governed by the Terms in force at the time they were made.
17. PARTIAL INVALIDITY
If any clause of these Terms is declared null or unenforceable by a judicial or administrative decision, such nullity will not affect the validity of the remaining clauses, which will remain in full force and effect.
18. GOVERNING LAW AND JURISDICTION
These Terms are governed by Spanish law. Any dispute arising from the interpretation or performance of these Terms shall be submitted to the Courts of Zaragoza, without prejudice to any rights consumers may have to bring proceedings before the courts of their own domicile.
Note: These Terms are complemented by our Legal Notice and Privacy Policy. AFR Engine recommends consulting a legal professional with any questions about these contracting conditions.
Last updated: September 8, 2026
1. SERVICE PROVIDER IDENTIFICATION
Name: AFR Engine
Registered address: Calle Ajedrea, 13, Naves 18-19, Polígono Industrial Empresarium, 50720 Cartuja Baja, Zaragoza, Spain
Phone: +34 644 09 12 47
Email: contacto@afrengine.es
Website: www.afrengine.es
2. PURPOSE AND SCOPE
These General Terms and Conditions (the "Terms") govern the provision of the file service (ECU/TCU remapping) by AFR Engine ("AFR Engine," "we," "us") through its private-area platform, as well as service requests made via WhatsApp, email, or phone.
These Terms apply to all transactions with customers located in Spain, Portugal, and the European Union.
Making a service request implies express and full acceptance of these Terms. AFR Engine reserves the right to modify these Terms at any time; the version in force at the time each request is made will apply.
3. SERVICE OFFERED
3.1. Remapping files
Optimized ECU/TCU remapping files (Stage 1, Stage 2, ECO, DPF, AdBlue, EGR valve, fault code deletion, TCU, and others), delivered through the file service platform. These files are generated individually for each vehicle and ECU.
3.2. Complementary professional services
Technical advice and remote support.
4. CAPACITY TO CONTRACT
To contract services with AFR Engine, users must be over 18 years of age and have the legal capacity to enter into a contract. By making a request, the user represents that they meet these requirements.
5. CONTRACTING PROCESS
5.1. File service (private area)
Using the file service requires prior registration on the private-area platform. The customer tops up a prepaid balance on their account, and when requesting a remapping file, the corresponding price is automatically deducted from that balance. Each file request constitutes an individual contract. The file is delivered through the platform once processed by the technical team.
5.2. Manual requests
AFR Engine also accepts service requests via WhatsApp, email, or phone. In these cases, the contract is formed when both parties agree on the terms of the request (service, price, conditions) and the customer makes payment. Confirmation is sent by email.
6. PRICES AND TAXES
All prices published on the file service platform include applicable VAT under current Spanish law (if applicable).
Prices may change without prior notice, but the price in force at the time it is deducted from the customer's balance will always apply.
For business customers or intra-EU companies with a valid VAT number, the reverse charge mechanism may apply in accordance with EU VAT regulations.
7. PAYMENT METHODS
AFR Engine offers the following payment methods to top up your account balance: PayPal, Revolut, and bank transfer.
A top-up will not be considered confirmed until AFR Engine receives effective confirmation of payment. In the case of bank transfer, the balance will be credited to the account once receipt of funds has been verified.
8. FILE DELIVERY
Remapping files are delivered through the file service platform once processed by the technical team 24/7. The usual delivery time ranges for custom tuning takes from minutes to a few hours within business hours (Monday to Friday, 9:00 a.m. to 3:00 p.m. for appointments and phone support, and Monday to Sunday, 9:00 a.m. to 10:00 p.m. for online/WhatsApp file support). Weekends and public holidays: check availability. Requests made outside these hours will be processed during the next available service window.
9. ACCOUNT BALANCE AND FILE SERVICE POLICY
The file service operates on a prepaid balance system. The customer tops up their account balance through the platform, and the price of each requested remapping file is automatically deducted from that balance at the time of the request. The balance does not expire and cannot be transferred to other account holders or used toward the purchase of tools. The price of each service is shown on the platform and may vary depending on the file type, vehicle, and complexity of the job.
Because this is digital content, by requesting that a file be processed the customer gives express consent for immediate performance of the service to begin and acknowledges that, as a result, they lose their right of withdrawal once the file has been processed and delivered, in accordance with applicable consumer regulations on digital content.
In addition to the above, the following specific conditions apply:
9.1. As this is a digital software sale, ALL balance top-ups are NON-refundable. Balance cannot be transferred to other account holders or used toward the purchase of tools.
9.2. If there is an issue with a file that we are unable to resolve, the corresponding amount will be credited back to the account balance.
9.3. Jobs that need to be redone because the vehicle has gone back to the main dealer and the installed map has been removed will require a new file request, with the corresponding balance deduction.
9.4. All file requests processed by an engineer will be deducted from the balance once the file has been processed and sent back.
9.5. If an incorrect file is uploaded, or a solution is not selected, and the file has already been processed by an engineer, the balance will be charged again to process the file correctly.
9.6. It is the customer's responsibility to ensure the correct file is uploaded and the correct options are selected. If not, the balance will be charged again to produce the correct file.
9.7. Requests for solutions not indicated at the time of upload will be processed with no right to a refund of the deducted balance. If you are unsure whether a solution is available, please open a support ticket beforehand to confirm.
9.8. If you upload files from clone tools and your tool cannot write the resulting file, or the ECU is damaged as a result, AFR Engine will not be liable and the deducted balance will not be refunded. We do not offer support for failures caused by cloned tools.
9.9. NO balance will be refunded for tool failures. Please contact your tool supplier's support team to resolve the issue.
9.10. All files supplied are designed to be safe for your engine; however, AFR Engine takes no responsibility for any damage caused to the engine. All files are programmed at your own risk. It is essential to carry out a full check of all engine parameters before tuning.
9.11. If a file is causing issues, data logs must be provided before any amount is credited back to the account balance. Make sure you have suitable data-logging equipment before undertaking any tuning.
9.12. Please read the Tuner Comments before downloading the file. No balance refunds will be given for failing to read these comments.
9.13. No balance will be refunded outside the 21-day warranty window. Issues first reported more than a month later are not practical for us or the end customer to resolve.
9.14. Balance will not be refunded because your tool cannot write the file, or because you have changed your mind.
9.15. Balance will not be refunded for a job where no revisions have taken place. Files sometimes need tweaking to get the best results. Requesting a refund after flashing, without any tests or revisions, will be denied.
9.16. Balance is only refunded for files proven to be defective.
9.17. For jobs involving the deletion of DTCs or vehicle components, no balance will be refunded for failure to complete the job due to the installer not having the correct tools (for example, if the installer cannot locate a specific DTC or cannot perform the corresponding reset).
10. INTELLECTUAL PROPERTY
Remapping files delivered through the file service are the intellectual property of AFR Engine. The customer acquires a non-exclusive license to use the file solely on the vehicle and ECU specified in the request. Resale, distribution, copying, reverse engineering, or transfer of delivered files to third parties without AFR Engine's prior written consent is prohibited.
Sharing software or files openly online, on forums, or on social media is also prohibited. Any user found doing so will have their account instantly deactivated and will lose their entire remaining balance, with no refund.
All content on the website and platform (text, images, logos, designs, software) is owned by AFR Engine or its licensors and is protected under Spanish and international intellectual and industrial property law.
11. WARRANTIES
Remapping files are backed by AFR Engine's technical support commitment, as set out in clause 9 above: if a delivered file does not work correctly or shows demonstrable errors, the technical team will review and correct it at no additional cost within the 21-day warranty window.
12. USER CONDUCT
AFR Engine will not tolerate abusive, offensive, threatening, or insulting behaviour toward its staff. Any user who engages in such behaviour through support tickets, email, chat, WhatsApp, or any other communication channel may have their account permanently deactivated without prior notice. Any remaining balance will be forfeited and no refund will be given.
13. LIMITATION OF LIABILITY
AFR Engine will not be liable for damages arising from improper use of the files supplied, incorrect installation, or the application of remapping files to vehicles other than those specified in the request.
ECU remapping may affect the vehicle manufacturer's warranty and, in certain cases, may require type approval under applicable regulations. The customer is responsible for verifying the legality and consequences of the modifications made to their vehicle.
AFR Engine does not guarantee specific results in terms of power, fuel consumption, or performance, as these depend on the vehicle's mechanical condition, the fuel used, driving conditions, and other external factors.
AFR Engine will not be liable for damage to the ECU or vehicle resulting from the use of clone tools, or for failures of the customer's own programming tools, as set out in clause 9.
14. PERSONAL DATA PROTECTION
The processing of users' personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection law. Full information on the processing of personal data, its purpose, legal basis, user rights, and retention periods is available in our Privacy Policy.
15. COMMUNICATIONS
The customer agrees that communications relating to requests, confirmations, invoices, and issues will be carried out electronically (email, WhatsApp, file service platform). For marketing and promotional communications, the customer may grant or withdraw consent at any time by contacting us.
16. AMENDMENTS TO THESE TERMS
AFR Engine reserves the right to amend these Terms at any time. Amendments will be published on this same page and will apply to requests made after publication. Requests already confirmed prior to an amendment will be governed by the Terms in force at the time they were made.
17. PARTIAL INVALIDITY
If any clause of these Terms is declared null or unenforceable by a judicial or administrative decision, such nullity will not affect the validity of the remaining clauses, which will remain in full force and effect.
18. GOVERNING LAW AND JURISDICTION
These Terms are governed by Spanish law. Any dispute arising from the interpretation or performance of these Terms shall be submitted to the Courts of Zaragoza, without prejudice to any rights consumers may have to bring proceedings before the courts of their own domicile.
Note: These Terms are complemented by our Legal Notice and Privacy Policy. AFR Engine recommends consulting a legal professional with any questions about these contracting conditions.